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Refund Policy
We want your shopping experience to be stress-free—so we’ve made our cancellation, return, and refund policies clear and straightforward, with support available whenever you need it. Order Cancellation
✂️ When You Can Cancel
We accept order cancellations only before the product is shipped or produced. If your cancellation is approved:
- You’ll receive a full refund to your original payment method.
- We cannot cancel orders that have already been shipped—if you no longer want the item, please refer to our return policy below.
Product Returns
🔄 Eligibility & Timeline
We accept returns for most products, with a simple key rule:
You have the right to apply for a return within 30 days of receiving your product.
To start a return, please contact our customer service at support@eunoiav.com to get the official return address.
Refund Process
💸 How Refunds Work
- Once we receive and inspect your returned item, we’ll email you a receipt notification (so you know it’s safely with us).
- Next, we’ll email you to confirm if your refund is approved or rejected.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method (e.g., credit card) within a few business days.
Late or Missing Refunds
⌛ What to Do If Your Refund Is Delayed
If you haven’t received your refund yet, follow these steps:
- First, double-check your bank account—financial institutions often need time to process refunds, so a short delay is normal.
- If you’ve verified your account and still don’t see the refund, contact us directly at support@eunoiav.com. Our team will investigate the status promptly.