Refund Policy

We want your shopping experience to be stress-free—so we’ve made our cancellation, return, and refund policies clear and straightforward, with support available whenever you need it. Order Cancellation

✂️ When You Can Cancel

We accept order cancellations only before the product is shipped or produced. If your cancellation is approved:

You’ll receive a full refund to your original payment method.
We cannot cancel orders that have already been shipped—if you no longer want the item, please refer to our return policy below.

Product Returns

🔄 Eligibility & Timeline

We accept returns for most products, with a simple key rule:

You have the right to apply for a return within 30 days of receiving your product.

To start a return, please contact our customer service at support@eunoiav.com to get the official return address.

Refund Process

💸 How Refunds Work

Once we receive and inspect your returned item, we’ll email you a receipt notification (so you know it’s safely with us).
Next, we’ll email you to confirm if your refund is approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method (e.g., credit card) within a few business days.

Late or Missing Refunds

⌛ What to Do If Your Refund Is Delayed

If you haven’t received your refund yet, follow these steps:

First, double-check your bank account—financial institutions often need time to process refunds, so a short delay is normal.
If you’ve verified your account and still don’t see the refund, contact us directly at support@eunoiav.com. Our team will investigate the status promptly.