FAQs

Track Order or Return Items

app.updateApp({“globals”:{“ns”:[],”events”:[],”urls”:{},”msgs”:{},”sitePrefs”:{},”findOrder”:{“msgs”:{“haveaccountlabel”:”Have a HEYDUDE account?”,”haveaccountlink”:”Login to see your orders”,”helplabel”:”Need help?”,”helplink”:”Detailed return instructions”,”customorderlabel”:””,”customorderlink”:””,”go”:”View Order Details”,”whatsthis”:”What’s this?”,”ordernotfoundmsg”:”We could not find the Order. Please try again.”,”goback”:”Go Back”,”generalerror”:”Error”,”ordernumberrequired”:”Order number is required. Please enter an 11-character order number.”,”ordernumbererror”:”Please enter an 11-character order number.”,”emailaddressrequired”:”Email address is required. Please enter a valid email address in format [email protected]”,”emailaddresserror”:”Please enter a valid email address in format [email protected]”},”preferences”:{“CustomizationAppEnabled”:false},”urls”:{“faqs”:”/customer-service/faqs.html”,”detailedReturnInstructions”:”/order-returns.html”,”customizationOrderTracking”:”/on/demandware.store/Sites-heydude_us-Site/default/Page-Include?cid=customization-order-tracking”,”orderStatusAndTracking”:”/customer-service/order-status-and-tracking.html”,”formAction”:”https://www.heydude.com/on/demandware.store/Sites-heydude_us-Site/default/Order-FindOrder”},”form”:{“id”:null,”reactBridge”:{},”data”:{“dwfrm_findorder_emailAddress”:{“id”:”emailAddress”,”value”:””,”valid”:true,”errorMessage”:””,”interacted”:false,”required”:true},”dwfrm_findorder_orderNumber”:{“id”:”orderNumber”,”value”:””,”valid”:true,”errorMessage”:””,”interacted”:false,”required”:true}},”inputs”:{“orderNumber”:{“type”:”text”,”autoCorrect”:”off”,”label”:”Order Number”,”caption”:”(ex: 00001234HUS)”,”name”:”dwfrm_findorder_orderNumber”,”required”:true,”additionalAttributes”:{“minLength”:8,”maxLength”:50}},”emailAddress”:{“type”:”email”,”autoComplete”:”email”,”regEx”:”^[\w+-\.]{1,}\@([\da-zA-Z-]{1,}\.){1,}[\da-zA-Z-]{2,63}$”,”parseError”:”Please enter a valid value.”,”name”:”dwfrm_findorder_emailAddress”,”label”:”E-mail Address”,”required”:true,”regexp”:”^[\w+-\.]{1,}\@([\da-zA-Z-]{1,}\.){1,}[\da-zA-Z-]{2,63}$”,”additionalAttributes”:{“minLength”:6,”maxLength”:50}},”submit”:{“type”:”submit”,”name”:”dwfrm_findorder_findorder”,”value”:true}}},”inputList”:[“orderNumber”,”emailAddress”]},”findOrderForms”:{“null”:{“findOrderType”:null,”orderNumber”:null,”emailAddress”:null}}},”basket”:{“data”:{}},”metaData”:{“pageType”:”service”,”subPageType”:”findorder”},”customer”:{},”product”:{“data”:{“cache”:{}}},”pdp”:{“data”:{}}});